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Q1:L3 - Functions, Skills, and Roles of Manager
Q1:L3 - Functions, Skills, and Roles of Manager
Objectives
Objectives
Explain the different management levels
Explain the roles, and skills of manager
Manager
Manager
A Person who has control or directions of an institution, business, or a part, division, or phase of a group.
An individual engaged in management activities
Manager oversees, manages, and assumes responsibility for the work of those within his or her working group, team, department, or overall organization.
Management Levels
Management Levels
Top Level Managers
Are the senior executives responsible for the overall management and effectiveness of the organization
E.g Chief Executive Officer (CEO) and Chief Operating Officer (COO)
Corporate Managers
Management Level Managers
Translates the general goals and plans developed by top- level managers into more specific objectives and activities.
E.g Division Managers, Department Managers
Tactical Managers
Frontline Managers
Directly supervises the operations
Directly involved with non-management employees
E.g. Supervisors , Branch Managers
Operational Managers
Roles of Managers
Roles of Managers
Interpersonal Roles
These are the roles which the manager performs when dealing with others.
Figurehead. When the manager carries out this role, he serves as the organization's symbolic leader and, as a result, he is required to perform a variety of legal or social duties.
Leader. This role makes the manager responsible for keeping subordinates empowered and activated.
Liaison. In performing the liaison role, the manager makes contacts with individuals within and outside the company in order to facilitate the performance of work in his department.
Informational Roles
Receiving and sharing knowledge is a very critical part of the manager's work. These functions are essential to the tasks of decision-making.
Monitor. When making the right decisions regarding the various aspects of an organization, it is expected that the manager will collect information that will be useful in performing his job. This information is shared as needed by other members of the organization.
Disseminator. There are some types of information which the manager can find useful to his subordinates. As a disseminator of information, the manager aims to ensure that specific incoming information is properly exchanged with subordinates.
Spokesperson. There are times when outsiders seek organizational and manager knowledge, as a spokesperson accordingly. He also works as an industry expert on organizations.
Decisional Roles
The key part of the manager's role is to make decisions. As such, the knowledge he uses must be used to take decisions that solve problems.
Entrepreneur. The manager explores the company and its atmosphere for opportunities in fulfilling this role, and initiates programs to bring about meaningful change.
Disturbance Handler. Organizations often face major but unforeseen disruptions such as striking workers who are unhappy with the pay scheme. As a disturbance controller, it is assumed that the manager will respond to these unexpected stresses by formulating plans and evaluating such disturbances.
Resource Allocator. The manager is responsible for allocating organizational resources to individual workers or groups of all sorts, such as staff, finances, equipment or buildings and facilities.
Negotiator. Representing agency during trade-union contracts, trading, acquisitions, and budget negotiations.
Managerial Skills
Managerial Skills
Technical Skills
Ability to perform a specialized task that involves a certain method or process
e.g. accounting and finance courses will develop the technical skills a manager needs in able to understand and manage financial resources of a company
Conceptual and Decision Skills
Ability to identify and resolve problems
e.g. planning and deciding for the resources needed for setting up the office.
Interpersonal and Communication Skills
Ability to lead, motivate, and communicate effectively with others, also referred to as “people skills”
Human Skills
Also referred to as “emotional intelligence” or “EQ”
Skills of understanding yourself, managing yourself, and dealing effectively with others
E.g. listening to the employees’ voice and meeting their needs
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